Welcome to our Frequently Asked Questions (FAQ) page, designed to provide you with essential information and guidance for your African adventure with Explore Africa. We’ve compiled answers to common queries ranging from safari packing tips to visa requirements and everything in between. If you couldn’t find the answer you’re looking for, we encourage you to contact us directly for personalised assistance.
Explore Africa specialises in curating unique and personalised travel experiences across Southern Africa, offering diverse services, including safaris, wildlife adventures, cultural tours, luxury getaways, incentive travel packages, and guided tours.
We tailor each experience to exceed your expectations and create unforgettable memories.
Yes! We understand that every traveller has individual preferences and interests. Our team works closely with clients and agents to tailor-make itineraries, ensuring a memorable and personalised journey.
Safety is our top priority. We partner with reputable local guides and ensure that all our destinations and activities adhere to strict safety standards.
Additionally, we provide thorough pre-travel information and support to ensure a secure and enjoyable trip.
We offer a range of accommodation options to suit different preferences, including luxury lodges, boutique hotels, tented camps, and eco-friendly resorts.
Each accommodation is carefully selected to provide comfort and authenticity amidst Africa’s stunning landscapes.
Booking with Explore Africa is easy!
You can browse our website and choose from our existing tour packages or contact us directly to discuss your preferences and create a tailored itinerary. Our team will guide you through the booking process and ensure a seamless experience from start to finish.
Our tour packages typically include accommodation, transportation within Africa, guided tours and activities, meals as specified in the itinerary, park fees, and the services of experienced guides and drivers.
Specific inclusions may vary depending on the chosen package or itinerary.
We regularly monitor travel advisories and updates for all our destinations.
Additionally, we provide pre-departure information and advice to help travellers stay informed and prepared for their journey. You can also contact our team for any specific concerns or questions regarding travel safety.
We offer 24/7 support to all our travellers after departure. Contact our local representatives or dedicated support team for emergencies or issues during your trip for immediate assistance and guidance.
You are advised to contact your travel insurance provider for medical emergencies first.
While we do not directly handle visa applications or travel insurance, our team can provide guidance in obtaining necessary visas and selecting travel insurance options for your trip.
Explore Africa’s ethos revolves around the three precious commodities of space, time, and stillness. We believe in cherishing the vastness of Africa’s landscapes, allowing travellers to immerse themselves in its endless natural beauty and find comfort in its tranquillity. Our approach to travel emphasises the importance of connecting with the rhythm of the wilderness, creating moments of stillness that inspire reflection and rejuvenation.
With Explore Africa, you’ll have the opportunity to slow down, savour each moment, and truly appreciate the beauty of the world around you.
With a focus on comfort, safety, and authenticity, we go above and beyond to ensure that each traveller’s experience is unforgettable. Whether embarking on a once-in-a-lifetime safari or seeking the perfect getaway, Explore Africa is here to turn your dreams into reality.
Ideally, we recommend booking your trip 3 to 4 months in advance for low-season travel and 9 to 12 months for shoulder/high-season travel. Many top lodges are in high demand during peak season, and exclusive luxury accommodations are limited, so booking early is advisable to avoid disappointment.
For bucket list safaris dependent on specific months, such as experiencing the seasonal flooding in the Okavango Delta, we recommend booking more than 12 months in advance.
It’s never too early to start planning your safari adventure. While last-minute trips are sometimes possible, especially if flights are available, securing flights first is recommended before booking safari arrangements. Our team is here to assist you in making your safari dreams a reality, whether you’re planning well in advance or looking for a last-minute getaway.
Approximately two days before your departure, you will receive a ‘Bon Voyage’ email containing all the essential phone numbers and contact details for your trip.
Additionally, our team will be available to ensure you receive superior service throughout your journey. From answering questions to addressing concerns, we are dedicated to ensuring your travel experience is seamless and memorable.
Stay connected with Explore Africa by subscribing to our newsletter and following us on Instagram and Facebook. By doing so, you’ll receive regular inspiration about Africa’s latest travel experiences.
Our newsletters provide timely advice from our travel partners, ensuring you stay informed about the latest trends and insider tips. Additionally, you’ll enjoy the best value guaranteed from our network of hand-picked suppliers, delivered straight to your inbox.
When planning your safari adventure, it’s crucial to consider the luggage restrictions imposed by the airlines, especially for inter-camp or intra-Africa flights. Most light aircraft used for these flights have a weight limit of 20 kg per person. Exceeding this limit can result in additional charges or even being denied boarding.
For more details on luggage restrictions, please read further here.
Packing for a safari requires careful consideration to ensure you’re prepared for the diverse conditions you may encounter.
Please read “What should I pack for a safari?” for more in-depth advice on safari packing.
A safari experience with children requires careful consideration of age restrictions imposed by lodges. Typically, lodges have minimum age requirements ranging from 8 to 12 years, with some extending up to 16 years.
Younger children may not be permitted to go on game drives due to safety concerns unless booked in a private vehicle. Selecting lodges tailored to children’s ages ensures a family-friendly experience.
Before embarking on your journey, ensuring you have the necessary documentation is crucial.
Here’s what you need to organise:
Passport:
A valid, machine-readable passport issued by your country of citizenship is essential for international travel, including for travellers under 18 years old. Ensure your passport remains valid for at least six months after your return date and has at least two consecutive blank pages for visas and entry stamps. Airlines and immigration officials may require this for boarding and processing.
Pro tip: Make physical and digital copies of your passport for emergencies.
Visas:
Most Commonwealth and European Union countries and the United States typically do not require visas for Southern Africa. However, you should check with your Explore Africa consultant or local embassy for specific requirements. For Zimbabwe or Zambia travel, consider the KAZA Univisa, which allows unlimited entry to both countries for 30 days.
Vaccination certificates:
Yellow Fever: Visitors to countries within the Yellow Fever Belt require a valid yellow fever vaccination certificate.
Read “Exploring Africa Safely: A Comprehensive Guide to Vaccinations” for more information.
COVID-19: Some countries may have COVID-19 entry and exit rules. You may need proof of COVID-19 vaccination or a negative COVID-19 test result. Keep updated with each African country’s entry requirements by contacting our team or visiting “Covid-19 and Travel” or Smart Traveller.
Ensuring these documents are organised beforehand will help streamline your travel experience and provide a smooth journey.
