Legal
Privacy Policy
Last updated 31 October 2026
This policy explains how Explore Africa collects, uses and protects personal information when you use this website.
1. Objective of the policy
This is the privacy notice of Explore Africa in this document, “we”, “our” or “us” refers to Explore Africa. The purpose of this privacy policy (Policy) is to set out the approach Explore Africa will take in relation to the collection, storage, use and disclosure of personal information we obtain from persons with whom we deal, including users of our website This is a notice to inform you of our policy about all information that we record about you. It covers both information that could and could not identify you and information. This policy has been developed in accordance with the Privacy Act 1988 and the Australian Privacy Principles. We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please get in touch with us and let us know so we can improve our service to our customers. If you have any concerns about this policy, please contact us using the details in clause 14.
2. What we collect
We only collect personal information we need to help you plan a trip. This includes: • the details you give us in our contact or enquiry form, such as your name, email address and message; • if you create an account, your name, email address and the trips you build or save; • the trip brief, preferences and dates you enter when planning, and any trip you send to us as an enquiry; • your email address if you subscribe to our updates; • searches made on the site, and standard technical data such as your browser type and IP address, which we use to run and protect the site. We do not take payments on this website, so we do not collect card details here. Please do not send passport, health or payment details through the website. If you enquire on behalf of other travellers, such as family members, please make sure they are happy for you to share their details with us.
3. How we use it
We use your personal information to reply to your enquiry, prepare and discuss trip ideas with you, save trips in your account, keep the site secure and improve it. If you subscribe to our updates, we may email you travel news and offers. Every email includes an unsubscribe link, and you can also ask us to stop at any time. We do not sell your personal information.
4. Disclosure of your Personal Information
We may disclose your personal information: • to accommodation and travel providers, but only when you ask us to pass on your enquiry or put you in touch with them. Some of these providers are overseas; • to the service providers that help us run this website (see clause 9); • where required by law, court or tribunal; and • with your consent. Our website links to third-party websites, such as lodge and operator websites. We do not control their content or privacy practices, so please check their privacy policies before giving them information. We do not sell, rent or trade personal information.
5. Information Quality
We will review, on a regular and ongoing basis, our collection and storage practices to make improvements to the accuracy and security of your personal information.
6. Access to and alteration of records containing Personal Information.
You may access your personal information that we may be holding in accordance with the Privacy Act 1988. We will correct our records that contain your personal information as soon as practically possible, at your request in accordance with the Privacy Act 1988. We do not charge a fee for processing a request to access your personal information or amend your personal information. If you would like access to your personal information or like to have your personal information corrected, you can do so by contacting us. Further information on contacting us is in clause 14 of this Policy.
7. Transferring personal information overseas
Some of our service providers, and the accommodation and travel providers you ask us to contact, are located overseas, including in Africa and the United States. We only share what is needed for the purpose you asked for, and we take reasonable steps to use providers that protect personal information.
8. Trip planning and AI
When you build a trip, the brief you type is sent to our AI provider (Anthropic) to interpret your intent, and accommodation descriptions are processed by an embeddings provider (OpenAI) for search. We do not sell your personal information.
9. Service providers
We use trusted providers to run the service, including Vercel (website hosting), Supabase (database and sign-in) and mapping tiles (MapLibre and MapTiler). These providers process data on our behalf under their own terms.
10. Cookies and browser storage
We use essential cookies and similar browser storage to make the site work, for example to keep you signed in. We do not use advertising cookies. You can block or delete cookies in your browser settings, but some parts of the site, such as signing in, may not work without them.
11. Access, correction and deletion
You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, at any time by emailing enquiries@exploreafrica.com.au. We keep personal information only for as long as we need it to provide the service.
12. Security
We use industry-standard measures, including row-level security on our database, to protect your information. No system is perfectly secure, but we take protection seriously.
13. Agreement
By using our service or our website, you signify your assent to this Policy. From time to time, we may change our privacy practices. Where changes have been made to this policy we will publish those changes on our website. We reserve the right, at our discretion, to change, modify, add or remove portions of this Policy at any time. Please check this statement periodically for changes. Your continued use of our websites and services after posting changes to this Policy will mean you accept those changes.
14. Questions and privacy complaints
If you have a question about this policy, or want to complain about how we have handled your personal information, please contact us: Email: enquiries@exploreafrica.com.au Phone: +61 416 137 632 Address: Buderim, Queensland 4556 We will look into your concern and reply as soon as we can. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.